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It appears they just do not want me to close my account and are ignoring my request. Notified the casino on 12th April of my wish to close my account and opt for self-exclusion for reasons of problem gambling. I would like my account to be permanently closed and all money returned after my initial request to close my account. I again reached out on June 3rd requesting to close my account and have heard nothing back. I did that on May 27th and received no response back and due to struggle with gambling continued gambling. Throughout this period — I repeatedly received generic responses advising that my requests had been forwarded to my Personal Manager and that I would be contacted.
Starter
It’s delightful to learn that the support team has consistently been quick and supportive whenever you contacted them.
Last week, I contacted Spinrise SpinRise casino Casino to deactivate my account. Attached is a screenshot of the email I sent them requesting the closure of my account. This week, I’ve asked Spinrise to close my account for the second time due to my desire for self-exclusion.
All categories are fully accessible on mobile devices with multiple betting options. It’s also possible to play with free credits to test a game’s payout rate or simply enjoy the gameplay without risking real money. For quick access to your account, you can simply add a shortcut to the casino website on your home screen.
The RTP seems stable, the gameplay is fair, and I’m pleasantly surprised! This weekend, I won $360 and, to be honest, I was shocked — I received my money in cryptocurrency within minutes. We have carefully reviewed your feedback, and the lack of response you described is not the level of service we aim to provide.
It’s an extremely pleasant environment for gaming, and I am confident that my personal data is protected with them. I have never encountered any payment issues, and the support team is always available whenever I require assistance.
We sincerely apologize for not meeting your expectations.We take player welfare and responsible gaming very seriously, including requests related to account closure. Please contact us via live chat or email at with your account details so we can assist you as soon as possible.Your feedback is very important to us as we continue improving our support services and overall player experience.Best regards,Spinrise Team Please note that any wagering requirements applied to deposits or gameplay are outlined in our terms and conditions (and we understand how frustrating they may feel if they were not clearly expected.Regarding the verification process and the removal of previously submitted documents), this is not the experience we aim to provide. I’ve never had a problem with withdrawals, and the support team is always friendly. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe. My withdrawal has been pending for a long time, and I have not received a clear answer or proper support despite multiple attempts to contact VIP support by email and live chat.
To utilize your mobile account — log in or register using current smartphones and tablets. Spinrise Casino offers a secure and safe online gaming environment for eligible countries globally. The signup process is quick, and you’ll enjoy seamless access on all devices.
Spinrise will not close my account and ignores my requests to have my account closed. We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding VIP treatment (support response times), and your request to close your account. We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding wagering requirements, verification, and withdrawal conditions.
Our operations are based on three fundamental principles: integrity, security, and customer trust. Players opt for Spinrise Casino because of our commitment to quality (innovative gaming choices), and a secure atmosphere. You can contact support through live chat, with responses typically given in 1-3 minutes. It enables you to access your personal account from any location — at any time.